BMW Group Australia launches distinctive aftersales initiative

BMW Group Australia is launching a brand new aftersales program known as Proactive Care.

Proactive Care anticipates the wants of its prospects by connecting them with your complete BMW Service world as and when required. This happens robotically and proactively with out the driving force having to take any motion.

This system caters to all powertrain choices, together with the newest electrified fashions, whose service necessities differ from their conventionally-powered stablemates. Proactive Care recognises this distinction and ensures that the distinctive wants of electrified fashions are met with the suitable experience. 

BMW Group Australia buyer help basic supervisor Brett Hocking says Proactive Care additional enhance the corporate’s customer support providing utilizing the newest know-how.

“The launch of Proactive Care considerably advances our aftersales dedication to reinforce the expertise we offer to our prospects – utilizing real-time information and proactive, multi-platform communication,” Hocking says.

“With Proactive Care, we take current choices corresponding to Situation Based mostly Servicing, which revolutionised conventional service intervals, and elevates them to a brand new degree.  

“By means of this program, we transcend data supply and take a proactive method to offer drivers with essential details about the operational points of their car and probably even right a problem remotely earlier than they’re even conscious of it,” he says.

If a warning message seems on the instrument show, help is accessible. Car sensors detect any purposeful irregularities early and transmits the info immediately – in actual time – to BMW for evaluation and processing.

Relying on the urgency, BMW Service specialists will get in contact with the driving force by way of the My BMW app, ship a observe up message for show on the instrument show, or present an replace by way of e-mail. Telephone contact can also be established quickly if the matter is pressing.  

If an issue could be solved remotely with a Distant Software program Replace (RSU), the system will full the required motion so the journey could be safely accomplished.

BMW gives the driving force with quick help throughout the course of and may provision an appointment with the popular BMW Service Companion the place needed. This could embrace the transmission of knowledge for early workshop preparation and elements ordering in order that repairs could be carried out extra effectively.

Proactive Care is included as customary for all house owners who’ve an energetic BMW ConnectedDrive contract and with the suitable capabilities enabled within the car.

It bolsters the array of possession options provided on a complimentary foundation upon buy of a brand new BMW, together with a five-year new automotive guarantee, three-year roadside help and accident administration, emergency name and full use of dealership café services at BMW sellers across the nation.