Tesla Service Scheduling Is A Bit Of A Sh**present

I lately had a Tesla service go to. To begin with, I’ve to say that I completely love Tesla’s cell service choice (beforehand known as “Ranger” service). Many of the service work I’ve had completed has been completed in my driveway. Who would complain about that?

Sadly, although, there have been points with the scheduling, and I’m not the one one who has confronted such issues.

To begin with, one apparent gripe is that you may’t name the Tesla service individuals. All the things is booked by way of the app. I perceive that this forces a form of effectivity on the method, however it’s a bit ridiculous. Generally an individual needs to name a couple of matter. And you’re the proprietor of a comparatively costly automotive or SUV. Not having the ability to name the service heart is absurd. In fact, if the service heart has a problem that they really feel they should speak about, they’ll name you. (Effectively, isn’t that good? … It’s as in the event that they perceive that generally that you must speak to somebody.)

The subsequent situation is that they only supply service blocks of 4 hours (9am–1pm and 1pm–5pm). It doesn’t matter when you’ve got a service matter that takes 5–10 minutes — you’ve obtained to dam out 4 hours and be sure you’re prepared each time wanted in that point. Moreover, these are the one blocks. You have got two home windows, and you need to match into one in every of them. Does it matter when you’ve got an obligation each weekday from 12–2pm? Nope, it doesn’t matter, to not Tesla — decide 9am–1pm or 1pm–5pm.

Additionally, right here’s an actual kicker: that doesn’t imply Tesla will honor the time. You can’t cancel an appointment fewer than 24 hours from the appointment time — or else you’ll get charged for the late change — however they can cancel. And you then’re again to sq. one scheduling the service. As many have posed, if you need to pay Tesla for canceling an appointment inside a day earlier than the service, why doesn’t Tesla pay you for doing the identical?

There are additionally issues with non-mobile service scheduling. Loaner vehicles is a giant situation. Tesla used to offer loaner vehicles, even placing individuals of their finest fashions and trims so as to attempt to stimulate an improve. Not. Perhaps Tesla does so in some markets, however all I see and listen to is that they’ll offer you Uber credit if that you must take the automotive right into a service heart and don’t wish to sit there for hours whilst you wait. We’re a one-car household, and I’ve to select up the youngsters from faculty on weekdays (the times when service facilities are open). The service heart by no means appears to know the way lengthy it’s going to take to do one thing — even one thing easy — as a result of they line vehicles up fairly than scheduling service extra exactly and getting vehicles out and in shortly. One would suppose if the one choices they gave you had been sitting in a warehouse-style “lounge” for hours or getting an Uber to and from the service heart that they might at the very least work a bit of more durable to offer you a exact schedule and get you out and in in a transparent timeframe. I’ve needed to clarify this dilemma just a few instances, as a result of the service choices are by no means clearly inside the school-day window — Tesla can’t ensure that in the event you deliver your automotive in at 9am, it will likely be prepared by 2pm. I as soon as obtained a loaner due to this, however it was truly one in every of their very own vehicles and had varied items falling aside. I’d a lot fairly have that than nothing in any respect! Sadly, it appears somebody realized that wasn’t a terrific thought (I presume due to how some clients would reply) and I by no means obtained that choice once more.

We received’t even dive into the consolation of a service heart. (We used to go to a BMW dealership a couple of minutes from the Tesla one and it was a really good lounge with varied goodies, cozy seats, big-screen TVs, good lighting, excessive ceilings, and so on. — all issues the close by Tesla service heart lacks, and I hear that’s commonplace.) However, severely, not having the ability to name anyone on the service heart, not having the ability to selected a extra exact window of service (cell or non-mobile), not being supplied a loaner or at the very least a rental automotive if they will’t be sure you do the service inside an affordable variety of hours, charging you in the event you cancel service too late however not providing the identical (or anything) as a comfort in the event that they achieve this — it’s a multitude.

I like my Tesla Mannequin 3. I like the cell service choice, and the individuals who have offered cell service have at all times been useful and environment friendly. However the means of communications that has been arrange round Tesla service, the Tesla service scheduling, and the shortage of first rate lodging for Tesla homeowners getting service are roughly a sh**present.


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